GENERAL

You can check the services offered in each car park on their webpage

Once the purchase has been made, we will send you an email informing you of the process to redeem your product.

It depends on the car park you selected. Review carefully access instructions and how to redeem your product in your purchase confirmation.

All prices include VAT. The amount paid at the time of purchase will always be the total amount payable.

You can check the maximum height of each car park on their webpage.

Any additional time is payable when you exit the car park, at standard rates.

You can check if the car park has electric vehicle charging stations on their webpage.

My Saba

You will be able to cancel MySaba in the "My details" section. This will delete your account.

You can access all your details from your user account, from where you will be able to change your password. A confirmation email will be sent to you afterwards.

If you have successfully registered on MySaba, you will receive a welcome message which will indicate that everything is correct.

In the top right-hand corner of the home page, there is a tab to "Register", from where you can create a new user account.

We will send a confirmation email to the email address used to make the purchase.

Saba can cancel an account due to user misuse of the Web Site or the Virtual Office account. For more information refer to the Purchase Terms and Conditions section

No.You can only buy from the website.

Select "I've forgotten my password" when trying to access your account My Saba. Enter your email address and we will send you a link where you will be able to reset it.

SUBSCRIBERS

The clerk at the booth will give you the contract, the rules and conditions of use for you to sign. In case of absent clerk, you can send your request through the intercom at the doors or machines. 

You can request your bill at the booth when signing your subscription contract.

Telepass

TELEPASS issues the bill on our company name, therefore, any request on billing must be addressed  to TELEPASS Company. 

TELEPASS issues the bill on our company name; therefore, any information, statement or request on refund have to be sent to TELEPASS Company, section "Report" on website.

You can give the identification code of new device to the clerk at the parking booth. Former TELEPASS will deactivate, and the new one will be again associated to subscription card. 
If you are registered on our website, log in to My Saba and update your VIA T (TELEPASS) information, such as number and expiration date.